ICT Assistant

About the role  

Start your ICT career at Hundred Houses Society (HHS) in a role where you’ll make a difference. As an ICT Assistant, you’ll play a pivotal role in shaping and delivering digital services that colleagues and customers rely on, while gaining hands-on experience across the full ICT lifecycle.  

Supporting the ICT Manager, you’ll help deliver our ICT Strategy, helping to ensure that digital systems are effective, secure, accessible and user-focused within a regulated housing environment. 

In this dynamic role, you won’t be limited to a single area. You’ll contribute to ICT operations, administration, co-ordination, change management, data quality and supplier oversight. 

You’ll work closely with colleagues across all areas of the organisation, enabling them to make the most of digital tools, while contributing towards meaningful service improvements, as well as working closely with suppliers.  

Working in a small housing association means you will build a strong foundation for your career and have oversight of ICT operations, including:  

• IT systems development 

• Reporting; both technical report creation and operation reporting 

• Hardware setup and deployment 

• Change communications - stakeholder communication and engagement 

• Data quality - data governance and compliance 

• Supplier monitoring - commercial awareness and contract support 

• Feedback collection - user research and service improvement 

About you  

We welcome applications from people who can demonstrate: 

• Degree-level education (or equivalent transferable experience)  

• Passionate about technology 

• Strong organisational and interpersonal skills 

• Clear written and verbal communication skills  

• Excellent attention to detail, particularly when working on data, documentation and compliance tasks 

• Ability to learn new systems quickly and adapt to changing priorities  

• Analytical and structured approach to problem solving  

• Competence in Microsoft 365 tools 

• Experience working with data, records or documentation 

• A clear interest in digital inclusion, accessibility, and user experience. 

• Organised, methodical, and reliable, with a commitment to high standards of accuracy. 

• Positive and adaptable approach to change, with a willingness to learn and develop new skills. 

• Flexible and willing to undertake a broad range of tasks, sometimes beyond typical ICT related tasks. 

Desirable: 

• Experience in an ICT, digital, administrative or customer-focused role 

• Exposure to ICT systems or digital platforms (particularly in housing, public sector or regulated environments) 

• Awareness of data protection, information governance, accessibility or cyber security principles  

• Experience supporting change, training or user adoption 

• Understanding of working with suppliers or external partners  

Why join us? 

We’ve held Investors in People Gold accreditation since 2020, reflecting our commitment to inclusivity, wellbeing, learning and professional growth. Joining us means being part of a collaborative organisation focused on continuous improvement and making a real difference. 

Learn directly from our team about what it’s like to work here: https://www.youtube.com/watch?v=vT1-HCTrKhA 

Benefits 

• 28 days annual leave (excluding bank holidays, pro-rated for part-time staff)  

• Option to buy/sell up to 5 days’ annual leave  

• Private health insurance 

• Employee discount scheme 

• Defined contributions pension scheme, matched from 4% to 10% 

• Employee Assistance Programme 

• Life assurance 

• Strong focus on learning, development and wellbeing 

• Plus, more when you join! 

How to apply 

To apply for this position, please submit your CV and a supporting statement / covering letter, providing evidence of how your skills, knowledge and experience match our values and the person specification.  

Please let us know if there are any reasonable adjustments you want or need to share with us to help us consider your application. 

Please read the Job Description attached before applying. 

Please note that Basic DBS clearance is required for this role.  

Inclusion and Diversity 

We welcome applications from people of all backgrounds and experiences, and are committed to creating a fair, inclusive and accessible workplace.   

All qualified applicants will be considered for employment regardless of protected characteristics, in line with the Equality Act 2010.   

We are committed to ensuring a fair, inclusive and accessible recruitment process for everyone and welcome discussions about flexible working arrangements. We welcome discussions regarding reasonable adjustments at any stage of the recruitment process.   

Data Protection and Privacy 

We process personal data in line with UK GDPR and the Data Protection Act 2018. Your information will be used only for recruitment and employment purposes, stored securely and retained only as long as necessary. Further details about how we handle personal data, including your rights, are available in our Privacy Policy.  

Hundred Houses Society is a not for profit housing association founded in 1933.  Hundred Houses Society obtained charitable status in 1942 and is now registered with the Financial Conduct Authority as a Cooperative and Community Benefits Society.  As a registered housing provider, Hundred Houses Society is regulated by the Regulator for Social Housing.